In more complex cases requiring more time, Lenze uses remote support via TeamViewer; this means that your screen is shared with the helpdesk at Lenze.

What there is to do

The information on these pages is intended to give you an insight again into how Lenze's remote support service works. You have the opportunity to access the Data Protection Declaration and the applicable contractual framework (Lenze General Conditions of Service (GCS)). You must confirm your acknowledgment of the Data Protection Declaration and your agreement with the Lenze GCS by clicking the checkbox.

When the checkbox has been enabled, you can place the order for the provision of remote support. At this point you have the opportunity to call up all relevant information and, if need be, check through or reconsider your order. Besides enabling the checkbox, no further entries are required, so there is no need to correct mistakes.

The contract for the provision of remote support is entered into by clicking the "Order subject to charge" button. The Lenze GCS (the contractual text) will not be stored separately after the contract has been concluded. However, you can at any time call up and save the current Lenze GCS via the internet page for remote support. There will be no separate confirmation of the order; the provision of the remote service starts directly.

What is TeamViewer?

The TeamViewer software enables the encrypted "live" transmission of what is on your screen. The data are transmitted in encrypted form. The use of remote services is only possible if you have installed the TeamViewer software on your computer as per the technical explanations. When using TeamViewer, you are free to choose your login data, including user name, which will be displayed for us to set up the connection. It is not necessary to provide personal data in this regard. Until the remote connection has been established we do not receive any further information via your computer and the relevantly installed systems with the exception of your user name.

Remote Support Data Protection Declaration

Lenze is a provider of remote services via TeamViewer and as such is the responsible entity in data protection terms for the collection, processing and use of personal data of the customer and his employees. We therefore ensure the confidential handling of all information and take the protection of your trade and business secrets and your data very seriously. We collect process and use your personal information only in accordance with the contents of this Data Protection Declaration and the relevantly applicable laws on data protection.