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Factory reset a device

URL: /en-de/services/x4-remote-support/x4-remote-apps/fleet-manager/general/factory-reset-a-device
Factory reset a device Factory resetting a device (x500) will return all settings on the device to their factory default value. You…

Firmware upgrade/downgrade

URL: /en-de/services/x4-remote-support/x4-remote-apps/fleet-manager/general/firmware-upgrade/downgrade
Firmware upgrade/downgrade Firmware upgrades are needed to fix bugs, improve security, and add new features. You can…

Troubleshooting – unable to connect to your machine

URL: /en-de/services/x4-remote-support/x4-remote-apps/portal/connect-to-your-machine/troubleshooting-unable-to-connect-to-your-machine
Troubleshooting – unable to connect to your machine This article helps you troubleshoot when you have trouble connecting to your…

Connect to your machine

URL: /en-de/services/x4-remote-support/x4-remote-apps/portal/connect-to-your-machine/connect-to-your-machine
Connect to your machine VPN Connection required View our "Establish a VPN connection"-guide for details. This guide will help you…

Connect to your Lenze PLC

URL: /en-de/services/x4-remote-support/x4-remote-apps/portal/connect-to-your-machine/connect-to-your-lenze-plc
Connect to your Lenze PLC VPN connection required View our "Establish a VPN connection"-guide for details. This article will help…

Connect to your Siemens controller

URL: /en-de/services/x4-remote-support/x4-remote-apps/portal/connect-to-your-machine/connect-to-your-siemens-controller
Connect to your Siemens controller Support for scanning / searching Scanning for devices with TIA Portal or PRONETA is supported on…

Connect to your Sigmatek PLC

URL: /en-de/services/x4-remote-support/x4-remote-apps/portal/connect-to-your-machine/connect-to-your-sigmatek-plc
Connect to your Sigmatek PLC VPN connection required View our "Establish a VPN connection"-guide for details. This article will…

Connect to your B&R PLC

URL: /en-de/services/x4-remote-support/x4-remote-apps/portal/connect-to-your-machine/connect-to-your-br-plc
Connect to your B&R PLC Support for scanning / searching Scanning for devices with Automation Studio is supported on…

User Management

URL: /en-de/services/x4-remote-support/x4-remote-apps/portal/user-management
User Management Invite a new user Manage a user´s access Remove a user

Establish a VPN connection

URL: /en-de/services/x4-remote-support/x4-remote-apps/portal/vpn-connection/establish-a-vpn-connection
Establish a VPN connection A VPN connection allows you to access your machine as if you are on-site. Once you have a VPN connection,…

How does the VPN client connect to the Cloud? (ports &…

URL: /en-de/services/x4-remote-support/x4-remote-apps/portal/vpn-connection/how-does-the-vpn-client-connect-to-the-cloud-ports-protocols
How does the VPN client connect to the Cloud? (ports & protocols) The VPN client is a lightweight application, running in the…

Troubleshooting – unable to establish a VPN connection

URL: /en-de/services/x4-remote-support/x4-remote-apps/portal/vpn-connection/troubleshooting-unable-to-establish-a-vpn-connection
Troubleshooting – unable to establish a VPN connection This article helps you troubleshoot when you have trouble establishing a VPN…

VPN client installation and uninstallation

URL: /en-de/services/x4-remote-support/x4-remote-apps/portal/vpn-connection/vpn-client-installation-and-uninstallation
VPN client installation and uninstallation Our VPN client is a lightweight application, running in the background on your computer…

Security

URL: /en-de/services/x4-remote-support/more/security
Security Each component of the Lenze solution is designed to offer safe and secure remote access to industrial equipment…

Cloud Notify

URL: /en-de/services/x4-remote-support/premium-features/cloud-notify
Cloud Notify Step 1 - Getting started (FAQ) Cloud Notify – All you need to know Manage your Cloud Notify license Try Cloud Notify 30…

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