Short-term measures/evaluation/recommendations:
This error has been classified as safety critical. An FMEA has been performed.
The final evaluation shows that the fault can only occur in very rare cases. In these cases, it is mainly during the commissioning phase, within which employees must be specially trained in safety technology and take special precautions. The occurrence of this error during operation is very unlikely, since it is a handling error that must occur in a very small time window (typically < 2 seconds) during the initialization of the safety module. The handling error consists of the activation and deactivation of the muting function within typically 2 seconds.
The safety FW V01.03.03 is not recalled.
All affected customers were contacted directly and had to acknowledge receipt of the letter via a confirmation letter.
=> When using the muting function in the field, the servo inverter must always be completely switched off and on again (restart) after the muting function has been terminated in order to avoid a hazard.
In addition to the measure described above, the safety firmware of the device can be updated free of charge by returning it to Lenze Service.