Remove a user
URL: /de-de/service/x4-remote-support/1/x4-remote-apps/portal/user-management/remove-a-userRemove a user It can always happen that a user in your X4 Remote company no longer needs access. In this case, you can easily remove that…
Search
Remove a user It can always happen that a user in your X4 Remote company no longer needs access. In this case, you can easily remove that…
General
URL: /de-de/service/x4-remote-support/1/x4-remote-apps/fleet-manager/generalGeneral Change device information Device templates Factory reset a device Firmware upgrade/downgrade Recover device…
Firewall
URL: /de-de/service/x4-remote-support/1/x4-remote-apps/fleet-manager/firewallFirewall LAN to WAN: Allow access to corporate network/internet WAN to LAN: Port forwarding What is and isn’t accessible
Internet(WAN) settings
URL: /de-de/service/x4-remote-support/1/x4-remote-apps/fleet-manager/internetwan-settingsInternet (WAN) settings Change the x500’s WAN configuration Configure fallback connections (failover) Connect via a proxy…
Machine network(LAN) settings
URL: /de-de/service/x4-remote-support/1/x4-remote-apps/fleet-manager/machine-networklan-settingsMachine network (LAN) settings Additional subnet behind external gateway DHCP server NTP Server Wi-Fi hotspot
VPN Settings
URL: /de-de/service/x4-remote-support/1/x4-remote-apps/fleet-manager/vpn-settingsVPN settings Connect via a censored network (stealth mode) Switch VPN on/off
Services
URL: /de-de/service/x4-remote-support/1/x4-remote-apps/fleet-manager/servicesServices HTTP service Troubleshooting – the HTTP/VNC service is not working VNC service VPN service WebSocket service
Change device information
URL: /de-de/service/x4-remote-support/1/x4-remote-apps/fleet-manager/general/change-device-informationChange device information Individual device information can help in providing a clear overview of all your devices. This…
Device templates
URL: /de-de/service/x4-remote-support/1/x4-remote-apps/fleet-manager/general/device-templatesDevice templates If you want to configure multiple devices in a similar manner, you can do so easily by using device templates. By…
Factory reset a device
URL: /de-de/service/x4-remote-support/1/x4-remote-apps/fleet-manager/general/factory-reset-a-deviceFactory reset a device Factory resetting a device (x500) will return all settings on the device to their factory default value. You…
Firmware upgrade/downgrade
URL: /de-de/service/x4-remote-support/1/x4-remote-apps/fleet-manager/general/firmware-upgrade/downgradeFirmware upgrade/downgrade Firmware upgrades are needed to fix bugs, improve security, and add new features. You can…
Troubleshooting – unable to connect to your machine
URL: /de-de/service/x4-remote-support/1/x4-remote-apps/portal/connect-to-your-machine/troubleshooting-unable-to-connect-to-your-machineTroubleshooting – unable to connect to your machine This article helps you troubleshoot when you have trouble connecting to your…
Connect to your machine
URL: /de-de/service/x4-remote-support/1/x4-remote-apps/portal/connect-to-your-machine/connect-to-your-machineConnect to your machine VPN Connection required View our "Establish a VPN connection"-guide for details. This guide will help you…
Connect to your Lenze PLC
URL: /de-de/service/x4-remote-support/1/x4-remote-apps/portal/connect-to-your-machine/connect-to-your-lenze-plcConnect to your Lenze PLC VPN connection required View our "Establish a VPN connection"-guide for details. This article will help…
Connect to your Siemens controller
URL: /de-de/service/x4-remote-support/1/x4-remote-apps/portal/connect-to-your-machine/connect-to-your-siemens-controllerConnect to your Siemens controller Support for scanning / searching Scanning for devices with TIA Portal or PRONETA is supported on…
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