Lenze FAST: Upgrade of a FAST Application Credit license in the field

Question:

Is it possible to upgrade / increase the FAST Application Credit license on a delivered Lenze SD card?

Answer:

Yes, a subsequent re-licensing in the field is possible! It is not necessary to send in the SD card for this purpose.

How to proceed:

Go to the support page

Enter the material and serial number of the SD card:

  • The material and serial number is printed as a numerical sequence and Data Matrix Code on the label of the SD card 
  • You can type it in or scan it with your smartphone or tablet using the scan function of the support page 

Select the service support request.

  • Enter "Upgrade of FAST Application Credit license" as the subject.

Determine the new FAST Application Credit license level:

  • The following license levels are available: 50, 100, 200, 300, 400, 500, 600, 700, 1000, 1200, 1500, 2000, 2500 and 4000.
  • Please select a higher license level as available (in steps of 50).
  • Write the required value in the "subject" field, e.g. "Please increase the FAST Application Credit license level from 300 to 500".
  • The difference between the available and requested FAST Application Credit value determines the cost of the upgrade.

Provide the deviceinfo.txt file and a photo of the SD card:

Provide your contact information:

  • Please enter the contact details of the company and contact person in the form.
  • Submit the form.

After processing the request, you will receive a ticket number.
Please note this ticket number and always quote it for queries.


URL for linking this AKB article: https://www.lenze.com/en-de/go/akb/202400194/1/
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