Lenze FAST: Upgrade of a FAST Application Credit license in the field

Question:

Is it possible to upgrade / increase the FAST Application Credit license on a delivered Lenze SD card?

Answer:

Yes, a subsequent re-licensing in the field is possible! It is not necessary to send in the SD card for this purpose.

How to proceed:

Go to the support page

Enter the material and serial number of the SD card:

• The material and serial number is printed as a numerical sequence and Data Matrix Code on the label of the SD card 
• You can type it in or scan it with your smartphone or tablet using the scan function of the support page 

Select the service support request.

• Enter "Upgrade of FAST Application Credit license" as the subject.

Determine the new FAST Application Credit license level:

• The following license levels are available: 50, 100, 200, 300, 400, 500, 600, 700, 1000, 1200, 1500, 2000, 2500 and 4000.
• Please select a higher license level as available (in steps of 50).
• Write the required value in the "subject" field, e.g. "Please increase the FAST Application Credit license level from 300 to 500".
• The difference between the available and requested FAST Application Credit value determines the cost of the upgrade.
  

Provide the deviceinfo.txt file and a photo of the SD card:

• You will find the deviceinfo.txt file on the SD card of your device. If not, this AKB article related to the license recovery will help you.
• Upload the files in the form as attachments.

Provide your contact information:

• Please enter the contact details of the company and contact person in the form.
• Submit the form.

After processing the request, you will receive a ticket number.
Please note this ticket number and always quote it for queries.