Connect your x500 to the Cloud using a wired connection

The x500 Gateway is the hardware component which enables you to remotely access your machine as if you are on-site. Before it can do that, it first needs to be registered in the X4 Cloud using one of two methods:

This article explains how to set up your x500 to connect via a wired connection, using the easy method, but you can later change this to a different connection type if that better suits the situation.

After your Lenze x500 is set up, you will be able to access and manage your gateway from within X4 Remote. You can then also add the unused connection types (wired, wireless, cellular) as backup connections, using failover.


Please follow the steps below to configure your x500 Gateway:

  • Create a configuration file
  • Register your x500
  • Activate your x500

Create a configuration file

Important: before you begin

The LAN range (machine network, e.g. 192.168.140) needs to differ from the WAN range (company network). More information can be found here.

You will need to create a configuration file to register the x500 in the X4 Cloud. The company in which the configuration file is created, is the company where the x500 will register itself.

Some settings in the configuration file wizard may already be pre-filled, based on common use cases, to simplify the configuration process. To get to the configuration file wizard:

  • Go to the Fleet Manager, which is also accessible via the Apps menu in the top right corner if you are currently in a different Cloud app.
  • Expand the main menu and select Tools, now click on [Start configuration] for the Router config-file.

You will be presented with different connection types for the initial registration in the X4 Cloud. Note that you can later change the primary connection type, and other settings, if needed.

  • Select the connection type “Wired network” and click [Next] to continue.
  • The WAN IP address of the x500 will, by default, be automatically assigned by DHCP. This configuration is compatible with most use cases. In case you will be using port forwarding, it is strongly advised to configure a static IP address. If you are unsure about what to configure or enter, please consult the local IT administrator. Click [Next].
  • If your customer wants to have on-site control over when remote access (VPN) is enabled, please select “Local control over remote accessibility” and choose one of the available options. More information about this feature, including eletrotechnical details, can be found here
  • Click [Next].
  • Enter a unique IP address for the x500’s LAN (machine network). Note that this IP address needs to be in the same range as the machine and that its last number needs to be different from the machine to prevent an IP conflict.
  • Click [Download file] to download the generated file, called router.conf, and save the file to the root directory of a USB flash drive. You may exit the configuration tool by clicking the X in the upper left corner.

Register your x500 gateway

Once the configuration file is placed on a USB flash drive, you can start registering your x500.

  • Connect your x500’s WAN (internet) port to the company network via Ethernet cable.
  • Power on your x500. Please consult the installation manual for details about the recommended power supply and wiring details.
  • Insert the USB flash drive into the x500’s USB port.
  • Wait around 2 minutes for the x500 to configure and register itself.

ACT LED Status

ACT LED status: The x500's ACT LED should blink blue quickly shortly after inserting the USB flash drive, indicating that the router is configuring itself. If this hasn't happened after 1 minute, please check that the file is located in the root directory of the USB flash drive and that the file name is exactly "router.conf". Try a different USB flash drive if the problem persists. After roughly 2 minutes, the x500's ACT LED should be solid blue, indicating that it's registered in the Cloud. View our troubleshooting article for details about other ACT LED statuses.

Remove the USB flash driveWhen the x500 is powered on, it reads all settings from the configuration file on the USB flash drive. Be sure to remove the USB flash drive once the x500 is registered. This prevents any later changes you make via X4 Remote to be overwritten with the old settings in the configuration file.

Activate your x500

After a successful registration of your gateway, you can activate your x500, making it ready for use.

  • Go back to the Fleet Manager app, which is accessible from the Apps menu in the top right corner if you are currently in a different Cloud app.
  • Open the main menu, and select Devices.

You will find a yellow bar at the top of your devices list, saying “New device“. It also mentions your x500’s serial number (e.g. 11235202), which you can verify with the serial number on the side of the x500. This yellow bar also shows up in the Portal app.

  • Click the yellow bar, name your device as you see fit and select [Activate].

Next stepThe x500 is now set up and activated. You can now connect to your machine.


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