c250-S: Communication interruption

Corrected from:

Response of the new version:




Description of behavior:
The safety controller stops and goes into error status. The "Safe Status" LED lights up orange, the "PLC" LED lights up red.
Communication between PLC Designer and c250-S is cancelled with the error message "No connection to the safety device. Please rescan your network.".
The entry "2101: Connection interrupted" appears in the logbook of the c250-S.

Conditions under which the behavior occurs:

  • The behaviour occurs if you are online simultaneously with the PLC Designer on the standard and safety controller during commissioning of a machine and a visualisation page is then opened in the PLC Designer.
Affected products:
Safety Controller C25BAYSQ
Short-term measures, Recommendations, Rating:

Log out of the safety controller before opening a visualisation page in the PLC Designer.

The amount of data that can be displayed on a visualisation page and the other diagnostic data to be transmitted can exceed the maximum possible data volume of the mailbox communication.


URL for linking this AKB article: https://www.lenze.com/en-de/go/akb/202400311/1/
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