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Manage a user’s access

URL: /it-it/services/x4-remote-support/x4-remote-apps/portal/user-management/manage-a-users-access
Manage a user’s access Carefully considering a user’s access is important to maintain a clear, secure, and shielded environment when…

Remove a user

URL: /it-it/services/x4-remote-support/x4-remote-apps/portal/user-management/remove-a-user
Remove a user It can always happen that a user in your X4 Remote company no longer needs access. In this case, you can easily remove that…

General

URL: /it-it/services/x4-remote-support/x4-remote-apps/fleet-manager/general
General Change device information Device templates Factory reset a device Firmware upgrade/downgrade Recover device…

Firewall

URL: /it-it/services/x4-remote-support/x4-remote-apps/fleet-manager/firewall
Firewall LAN to WAN: Allow access to corporate network/internet WAN to LAN: Port forwarding What is and isn’t accessible

Internet(WAN) settings

URL: /it-it/services/x4-remote-support/x4-remote-apps/fleet-manager/internetwan-settings
Internet (WAN) settings Change the x500’s WAN configuration Configure fallback connections (failover) Connect via a proxy…

Machine network(LAN) settings

URL: /it-it/services/x4-remote-support/x4-remote-apps/fleet-manager/machine-networklan-settings
Machine network (LAN) settings Additional subnet behind external gateway DHCP server NTP Server Wi-Fi hotspot

VPN Settings

URL: /it-it/services/x4-remote-support/x4-remote-apps/fleet-manager/vpn-settings
VPN settings Connect via a censored network (stealth mode) Switch VPN on/off

Services

URL: /it-it/services/x4-remote-support/x4-remote-apps/fleet-manager/services
Services HTTP service Troubleshooting – the HTTP/VNC service is not working VNC service VPN service WebSocket service

Change device information

URL: /it-it/services/x4-remote-support/x4-remote-apps/fleet-manager/general/change-device-information
Change device information Individual device information can help in providing a clear overview of all your devices. This…

Device templates

URL: /it-it/services/x4-remote-support/x4-remote-apps/fleet-manager/general/device-templates
Device templates If you want to configure multiple devices in a similar manner, you can do so easily by using device templates. By…

Factory reset a device

URL: /it-it/services/x4-remote-support/x4-remote-apps/fleet-manager/general/factory-reset-a-device
Factory reset a device Factory resetting a device (x500) will return all settings on the device to their factory default value. You…

Firmware upgrade/downgrade

URL: /it-it/services/x4-remote-support/x4-remote-apps/fleet-manager/general/firmware-upgrade/downgrade
Firmware upgrade/downgrade Firmware upgrades are needed to fix bugs, improve security, and add new features. You can…

Troubleshooting – unable to connect to your machine

URL: /it-it/services/x4-remote-support/x4-remote-apps/portal/connect-to-your-machine/troubleshooting-unable-to-connect-to-your-machine
Troubleshooting – unable to connect to your machine This article helps you troubleshoot when you have trouble connecting to your…

Connect to your machine

URL: /it-it/services/x4-remote-support/x4-remote-apps/portal/connect-to-your-machine/connect-to-your-machine
Connect to your machine VPN Connection required View our "Establish a VPN connection"-guide for details. This guide will help you…

Connect to your Lenze PLC

URL: /it-it/services/x4-remote-support/x4-remote-apps/portal/connect-to-your-machine/connect-to-your-lenze-plc
Connect to your Lenze PLC VPN connection required View our "Establish a VPN connection"-guide for details. This article will help…

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