BitDefender virus scanner causes Engineer to crash

Corrected from:
No correction planned by Lenze

Response of the new version:
-

What happens?
When establishing a connection between the L-force Engineer and a Lenze device (e.g. Frequency Inverter 8400) or a subsequent online action (e.g. uploading the parameter set), the L-force Engineer crashes or displays an exception.

When does the behaviour occur?
The behaviour described above has so far only been observed when using the BitDefender virus scanner with the "Advanced Threat Prevention" function activated, regardless of the communication path chosen.

Which products are affected?
L-force Engineer from V2.30

Short-term measures:
Add the L-force Engineer programme (C:\Program Files (x86)\Lenze\Engineer_2_xx\AutomationSuite.exe) as an exception in the "Extended threat prevention" function in the BitDefender virus scanner.

Evaluation / recommendations:
So far, the crash of the L-force Engineer or the exception has only been observed on PCs on which the Bitdefender virus scanner ('Bitdefender Endpoint Security') is installed., How to stop Advanced Threat Defense from blocking an app - Bitdefender, see.

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URL for linking this AKB article: https://www.lenze.com/en-de/go/akb/202200011/1/
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