Global services for your requirements
Our service is designed to ensure the reliability of your machine and to
guarantee its availability. With proactive solutions that rule out
any contingencies as far as possible and structured procedures that ensure
the fast and smooth restoration of the machine’s functions in an emergency.
A large number of our services can be used online at any time,
or you can get personal help and advice from our specialists.
Here you can directly request support and repairs for specific Lenze products
or order spare parts and call up technical data and documentation.
Simply enter the material number or scan the type plate with our integrated scan function.
All support information is immediately available to you at a glance.
Service Contact
Technical Support +49 5154 82-1111
E-Mail helpline.de@lenze.com
Sales Service +49 5154 82-3000
Mail service.de@lenze.com
Support. Immediately.
Online support: How to receive the relevant information and services quickly and comfortably
Really fast, really easy: This is where you can request support and repairs for specific Lenze products directly or order spare parts as well as retrieve technical data and documentation.
Simply enter the material number or scan the nameplate with our integrated scan function. You will then be shown at once all the support information you need.
Personal consultation over the Lenze Helpline
Do you have a question about the electronic and/or mechanical systems? Do you need on-site servicing? Or maybe you need some additional information about our services? Our experts are happy to help you with these and many more queries in a personal talk.
You can get in touch with our specialists Monday through Friday from 8 am to 5 pm on this number: +49 5154 82–1111
Or send us a message by email to:
service.de(at)lenze.com
Nobody repairs Lenze devices better than we do
Lenze Original Repair
In certain cases, the quick repair of a high-quality Lenze drive can be a good alternative to replacing the device, both in terms of quality and economically. If the worst comes to the worst, you can minimise cost-intensive downtimes and do not need to keep large stocks of spare parts.
Shorter routes to the right solution - The 5 repair services from Lenze
With Lenze Original Repair, we offer various services that are perfectly tailored to your needs. These include inspection, overhaul and repair - with a warranty of up to 24 months. If a standard repair is not possible, we offer an emergency repair as an alternative. As part of Lenze Original Repair, overhauls and any modifications are of course also possible in order to achieve optimum adaptation to changed system conditions and environmental influences. And if it has to be done quickly, we offer all repair services as an express service on request.
Inspection | Small repair | Repair | Modification | Emergency Repair |
Technical inspection
| Repairs with functional | Complete repair/ | Modification or | The focus is on restoring function |
Why original repairs from Lenze are best
Lenze repairs have a number of intrinsic advantages over those done by “small workshops” and these are advantages you don’t want to miss.
Do you have any further questions?
If so, simply get in touch with our experts. You can contact us Monday through Friday from 8 am to 5 pm at this number: +49 5154 82-1111
Or send us a message by email to:
service.de(at)lenze.com
Maintenance with a plan
Thinking ahead to ensure your machine’s availability
So as to ensure maximum machine availability, our maintenance package includes additional services that proactively safeguard your operations. We analyze your requirements together and come up with customized concepts based on our many years of expertise in this field.
Do you want to return goods to us?
RMA return material authorization with advance notice
The advance notice of your return with an RMA (Return Material Authorization) offers a number of advantages. Even before shipment or collection, you have the opportunity to report transport damage, defective, wrong or missing products to us. This kind of returns management allows us to take back goods in a structured manner and implement a quick and easy identification and processing of returns. This means you benefit from the fastest and best possible service, even when something has gone wrong.
Clarity
Substitute deliveries can be organized with you in advance and linked directly to your return delivery.
Effectivity
Registered goods can be diverted by us directly into the correct channels and help save on any time-consuming inquiries.
Planability
Binding agreements on collection and delivery service or scheduled delivery by courier service, if you so wish.
Professionalism
Analysis of the damage found, including consultation if you so wish. Make the most of our experts’ knowledge of applications!
Flexibility
If a repair proves to be impossible or does not make sense, we can reproduce your individual Lenze product (as agreed).
Promptness
If the Lenze repair or reproduction isn’t fast enough for you, we also offer these as a Lenze express service.
Do you have any further questions?
If so, simply get in touch with our experts. You can contact us Monday through Friday from 8 am to 5 pm at this number:
+49 5154 82-1111
Or send us a message by email to:
service.de(at)lenze.com
Fast help, 24 hours a day
24/7 Lenze expert helpline
Faults occur outside of normal office hours too! Which is why you can also rely on us seven days a week, 24 hours a day in an emergency.
Call the number shown below from anywhere in the world to talk to a Lenze expert: 008000 24 46877 (008000 24 hours).
For the maximum availability of your machine
- Worldwide 24-hour expert helpline
- Available for you 24/7, 365 days per year
In more than 30 countries: Details of your local contact person can be found here! - Team of experts for Germany: 20 service technicians and engineers
- 24-hour delivery service for available Lenze products
- Urgent fitting/repair service – management of logistics and direct courier processing
- On-site incident management and fault analysis: 8D cause analysis
