Lenze im Vereinigten Königreich
An overview of our company and services
Lenze Ltd, Priory Business Park, Bedford, MK44 3WH.
Lenze Ltd is one of the few providers in the market who are alongside you for the entire development process of your machine – from initial ideas all the way to after-sales, from the control system all the way to the drive shaft. This is what we call Motion Centric Automation. This partnership brings in the latest drive & automation technology, makes your projects run faster and gives you more time for your particular design expertise.
Lenze support is there when you need it for configuration, software, panels, commissioning and training. The Lenze 'Rightsized' engineering philosophy gives you lower costs, high performance and reduced energy consumption.
"As Sales Director of Lenze Ltd, I would like to welcome you to this short overview of our UK operations....." read full text
Lenze is a reliable partner. We have been in Bedford for 50 years, as Simplatroll Ltd up to 2000. Today we have 50 employees with a quarter of those based in the field to be close to our customers.
Lenze Ltd is a wholly owned part of Lenze SE, an international group with 3700 employees worldwide and offices in 60 counties. The product range of Lenze Ltd is extensive allowing many of our customers to make Lenze the single source of drive and automation.
We are committed to a high level of quality in our products. Lenze group quality and environmental certificates are available here. Lenze Ltd is a member of the GAMBICA organisation, both for variable speed drives and automation products. Their website www.gambica.org.uk is a source of useful guides and technical reports.
Our teams are mostly Bedford based and you can reach them by our general contact numbers:
- Customer service for simple price and delivery enquiries
- Technical sales for more complex enquiries and technical advice
- Field Sales for face to face engineering discussions
- Application Engineers and Product Managers provide in-depth technical support
- Service Department for field service and advice on obsolete products
In addition there are Accounts, Purchasing and Marketing Departments. Distributors and End-Users have their own dedicated line +44 1234 7532-06.
Once you have established a regular contact, we recommend that you note their direct line and email to speed communication and by-pass our automated switchboard.
We welcome comments on our products and service whether they are positive or negative. We undertake to evaluate all comments promptly and to involve senior staff as appropriate. You can give feedback by telephone or email customer-feedback.uk(at)lenze.com.
Adding value through knowledge
Lenze has the know-how to make your machine better
In this time of rapidly changing drive and automation technology, here are 6 reasons why Lenze can make your machine better.
- Experienced - We have been in the UK for 50 years as Simplatroll Ltd and since 2000 as Lenze Ltd. Ten field based engineers average more than 14 years with the company.
- Qualified - 50% of our staff are qualified engineers
- Trained - Our staff training never stops with monthly updates and webinars on new products.
- Reliable - We are part of the Lenze Group with £669m turnover, 3700 employees and a presence in 60 countries
- Accessible - you need support where you are. Lenze has 10 field based Engineers in the UK. They are supported by Application Engineers and Product Managers who can add specialist expertise. Lenze service is available 24/7. If appropriate we can call in System Integrators and Distribution Partners.
- Knowledgeable - Based on real customer cases. Lenze in the UK has been involved in a wide range of design & development projects across many industries, here are some examples:
- Mechanical handling - cranes, hoists, conveyors, automatic warehouse
- Food & packaging - mixing, filling, extruding, wrapping
- Machine tools - milling, rolling, positioning, tool changing
- Printing - tensioning, collating, labelling, registration
- Converting - winding, coating, laminating, coiling
- Leisure - treadmills, theatres, rides, exercise machines
How do we add value?
Every customers' machine is different so our approach is flexible and we bring in people with the right expertise, from elsewhere in the Lenze Group if needed.
- Motion Centric Automation - for most industrial machinery the motors, drives and automation are the key to performance, efficiency and build costs. We offer a choice of controller-based and drive-based automation solutions that can provide the optimum for your needs.
- Easy Engineering - Lenze is your partner from the initial idea through to operation in the field, see the five phases in machine construction described under 'About Lenze'. At each stage we strive to make your task easier, saving time and costs. Product selection is 'Rightsized' based on the expertise of our Engineers and powerful selection software. This gives you reduced purchase cost, increased performance, faster installation, smaller sizes and lower energy consumption.
Advice to help you
As members of the GAMBICA trade organisation, we have contributed to a number of useful standard guides which can be found on their website at www.gambica.org.uk.
Message from our Sales Director Lester Bull:
"I would like to give you a short overview of Lenze in the UK. We are much more than a supplier of drive and automation equipment. Lenze is unique in offering a partnership from the first ideas of your machine design right through to ensuring productivity for the End User. We work together to make your life easier and your project faster, bringing in the latest drive and automation concepts and optimising the design with powerful software.
We talk about "motion-centric automation" - for many machines motion is a key functional element and it is here that our input can give you major benefits.
You need to feel assured of quality and service. My company gives you exactly that. We have been in the UK for 50 years and we are part of the £669m Lenze Group with 3700 people and worldwide coverage giving support across 60 countries. We offer you innovative and market leading products and solutions backed by knowledgeable Engineers who have a broad experience of machine applications.
Software is an increasingly important element of a machine design these days. Lenze offers you a comprehensive range from simple and free drive parameterisation up to complete control of machine functions with software that can significantly reduce your development times and costs.
The digital era of Industry 4.0 will be changing the way that you work. Lenze is ahead of you with intelligence in our drives and automation products plus communication to open standards e.g. IEC 61131. We can make your machine design and build faster, more flexible moving towards Batch Size 1, and more energy efficient.
A final note - Lenze offers you even more. Examples are control panels, customised software, commissioning, training for both designers and machine operators, service visits/plans for machines in the field. Please discuss your needs with my Engineers."
Enquiries & Orders
How to contact us
Our offices are open 8.30 am to 4.45 pm Monday to Friday.
Outside those hours dial 07899 921190,
or you can dial our international Freephone helpline 008000 2446877 from anywhere in the world.
Lenze Direct Sales & Service
Tel: 01234 753206
This team handles your commercial/technical enquiries and your orders. Examples are price and delivery enquiries, spares and upgrades for existing machinery and order progress. They work closely with our Service Team.
OEM Support Team
Tel: 01234 753200
This team is available to answer general questions and to arrange support on existing orders, for example order progress, call-offs, changes to schedules.
Northern Ireland and the Republic of Ireland
Sales are handled by our agents Torsion Dynamics Ltd
UK Aftersales Service
For technical support, breakdowns, field service, repairs and more.
|Worldwide freephone |
|UK technical support||01234 753262||service.uk(at)lenze.com|
|Out of hours contact||07899 921190||service.uk(at)lenze.com|
|Product repairs||01234 753262||service.uk(at)lenze.com|
|Replacement parts||01234 753206||ldss.uk(at)lenze.com|
Field service and other
Lenze in UK offer service modules to keep your machines up and running in line with the Lenze global policy shown in our flyer download.
Technical support is available 24 hours a day, 365 days a year.
Lenze offer comprehensive post-sales technical support on our products. In the event of a breakdown, our engineers will present trouble shooting options and identify with you and arrange the most practical solution to get you up and running. This might include set-up advice, Field Service attendance or the despatch of spares.
Electronic and mechanical repairs are fulfilled with every effort to match the urgency of your particular situation. In the first instance contact our Service personnel. There is a six month guarantee on all repairs and only original parts are used.
you may need to return goods to Bedford because:
- the goods are surplus to requirements
- the goods were incorrectly selected or ordered
- the goods order was duplicated
- the goods need inspecting (and a report provided)
- the goods need repairing under warranty
So that we can understand your needs correctly and identify your goods quickly, please copy and complete the Returns form and include it with your consignment (please note handling charges may apply to requests for credit). Where relevant please signify that a Lenze contact has prior knowledge of your issues(s) by putting that person's name in the box near the bottom of the Advisory note.
Our team work with you to minimise your downtime and loss of production. First step is identification of the requirements followed by setting a plan of action. We are able to ship worldwide direct to site from one of a number of logistic centres.
Skilled electronic engineers are available for work on site, either in the UK or overseas. The range of cover available may be extended to include support on mechanical products by special arrangement with Lenze Group Service Download our Method Statement for site work and our Conditions applying.
Customer support plans
Built to the highest quality standards, our products enjoy worldwide usage and are renowned for their robustness and reliability. We do recognise, however, that 24hr/day operations require ultra-rapid solutions in the event of problems that could otherwise jeopardise valuable productions. Support plans are intended to provide an economical solution to those that wish to avoid high inventory costs and/or benefit from in-depth technical support. This might include assistance with developing skills within your in-house team or help with upgrading installations that use old products. Beginning with a comprehensive audit of Lenze equipment in use, we provide a rationalised inventory of consignment stock and a programme of site visits to help create - and further develop - high levels of self sufficiency.
We offer you training that is customised to your experience and needs. Most products are covered by pre-prepared training modules that can be brought together quickly in response to your needs. For more information and details on costs please email training.uk(at)lenze.com.
Lenze Performance Partner Distribution
Modern Drives and Controls is a specialist distributor of power transmission and control gear equipment. Offering Lenze drive products of-the-shelf, 8200 vector, smd's, smv's and the i500 range, along with a comprehensive stock of Intorq 458 brake range. We design and manufacture control panels incorporating Lenze products where possible. Having an association with Lenze that dates back to the 1950's, we have a vast knowledge and experience of the complete product range, providing technical support and assistance.
Torsion Dynamics has been serving customers within the manufacturing industry in Ireland, North & South, for over 30 years. We offer a wide range of products, such as 1~ & 3~ AC electric motors, DC motors, geared motors, gearboxes, variable speed inverter drives, servo drives, stepper drives, clutches & brakes, couplings, encoders and accredited to ISO9001:2015.
We have a long history of partnership with Lenze, machine builders and designers, ensuring products match customer requirements for performance, budget, quality & lead time.
Transdrive - Europe's leading independent distributor and solutions provider of Geared Motors, AC & DC Motors and Drives. Also stockists of Clutches & Brakes, Tachogenerators, Encoders, Softstarts, Linear Actuators & Ballscrews. In house technical sales support & fully trusted by industry for over 35 years. Providing a combination of large stock, competitive prices and outstanding customer service.
Westin Drives specialises in the repair and servicing of industrial machinery and the design and installation of electrical control systems. We also offer bespoke CNC precision manufacturing and are available around the clock for our customers.
We can supply a complete package of automation controls, AC & servo motors, gearboxes and drives and can design, build and install control panels to your specification as part of our total service. From a multi-axis servo system to a small motor starter, we can support and enhance your business.