Notes on data protection and privacy

When entering data into forms, you do so voluntarily. However, your consent to the collection, storage and processing of your data can be revoked by you at any time. We place great importance on the protection of your personal data such as name, address, telephone number and email address. For the Lenze Group, it is especially important to guarantee maximum protection for your individual personal data. Our Internet activities in all the countries where we maintain websites are, therefore, in accordance with the data-protection and data-security laws that are applicable there. In the following text, we indicate what information we gather and what we do with it.

Personal data

We do not use our websites to collect any personal data unless you specifically agree to our doing so. You alone decide on whether to give us this data when, for example, you register on our website, respond to questionnaires or, in some other way, provide us with information. The use of your personal data is used to answer enquiries, process your order/request or enable you to gain access to special information or offers. For purposes of customer relations, it may also be useful for us to store and process your personal information and pass it on to the company in the country where you submitted your inquiry. 

We store IP addresses for a maximum period of 14 days. This is done for reasons of data security in order to guarantee the stability and operational security of our system.

If you do not want to provide us with personal data to help us maintain customer relations – in particular for direct marketing or market research – we will, of course, respect your wishes. We will not sell your personal data for commercial gain.


We use your personal data collected within the framework of the newsletter registration, in particular the indicated areas of interest, for the purposes of sending you personalized product and service offers. By giving us your name, you enable us to address you personally and simplify the management of your data. Your address data, in particular your postcode, enables us to make you regionally tailored offers.

Furthermore, we are continuously focussed on improving our range of products and services. This also includes an evaluation of the newsletter we send out, e.g. whether the indicated e-mail address is actually accessible, which newsletters are opened, which links are clicked within the newsletter, and whether a response ((automatic) reply, error message, etc.) has been generated.

The data is collected and processed exclusively by Lenze and member companies of the Lenze Group. The data is not communicated to other external companies.

Before using the newsletter service, you consent to the use of your e-mail address and of the other data requested there. This data is used for the purposes of recommending individual product and service offers to you and to continuously improve the newsletter service.

You can revoke your consent (use of your e-mail address, use of your personal data) at any time. Please use the following unsubscription page. You will also find instructions on how to unsubscribe in the footer of each newsletter.

Collection and use of personal data in the context of job applications

Your data will only be collected and processed for the purpose of filling job vacancies available within the Lenze Group. The company that is looking to fill a vacancy and shows its address on the invitation to submit applications is responsible for data collection in this sense, i.e. when an application is submitted for a specific job that is being offered. If you apply for a specific job for which applications have been solicited by a company within the Lenze Group, your data will be passed on to the persons/departments responsible for human resources. You can permanently withdraw this consent at any time by sending an e-mail to the contact person named in the job advertisement. If you submit an unsolicited job application, your data will automatically be sent to the relevant person(s)/department(s) responsible for human resources in accordance with your particular skills, abilities, and qualifications. Your data will then be used by the responsible persons/departments solely for the purpose of evaluating your job potential.

Deletion of data

If you have applied for a job but your data ceases to be needed for this purpose, we ensure that your data is automatically deleted from our system. Processes have been created that guarantee automatic deletion of data when such data is no longer needed for the purpose for which we originally collected it or when the data retention period has expired. In the event of a negative decision, you job application data will be deleted after 6 months. If your profile is of general interest to us, we would like to include you in our standing pool of job applicants but we will, of course, ask for your consent to do so beforehand.

Your rights

You have the right to obtain information on your personal data that we have a record of in our system. Moreover, you have the right to delete or block incorrect data and to correct any false data that we have stored in our system. To do so, you can send an e-mail to the contact person named in the job advertisement.

Piwik Analytics

Our website uses the Piwik web analytics service so that we can analyze how people use our website and make ongoing improvements to what it provides. For this purpose, Piwik saves cookies (text files) on your computer via the browser. The user information obtained from evaluating these cookies is passed on to Piwik and stored for analysis purposes. Before the information is stored, part of the IP address is deleted to safeguard the anonymity of the users. We do not pass information concerning the use of our website to third parties.

There are two ways to stop data relating to your visit being stored and evaluated:

Changing the browser settings

You can prevent the use of cookies by making the appropriate settings in your browser software. However, please note that if you do this, you may not be able to use all the functions of this website.

Preventing Piwik from collecting data

You can prevent Piwik from collecting data using the "opt-out function". In this case, your browser will save an opt-out cookie, preventing Piwik from collecting session data from that point on. If you delete your browser cookies, the Piwik opt-out cookie will be deleted as well and you will need to reactivate it.

Piwik opt-out status

Google Analytics

We use Google Analytics, a web analytics service provided by Google Inc. ("Google"). Google uses cookies. The information generated by the cookie on your use of the website is transmitted to and stored by Google on servers in the USA. Google will use this information on our behalf to evaluate your use of our website, compile reports on website activity and provide us with other services relating to website activity and internet usage. This data is used to create user profiles under a pseudonym.

This website uses Google Analytics reports on demographic characteristics in which data from interest-related advertising by Google as well as visitor data from third party providers (e.g. age, gender and interests) is used. This data cannot be attributed to a specific person and can be deactivated at any time using the browser settings.

We only use Google Analytics with activated IP address anonymisation. This means that your IP address will be truncated by Google within the area of Member States of the European Union or in other countries which are party to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transferred to a Google server in the United States and truncated there. The IP address transferred by your browser during the use of Google Analytics will not be associated with any other data held by Google.

Preventing Google from collecting data

You may refuse the use of cookies by selecting the appropriate settings in your browser software; Furthermore, you can prevent the collection of data generated by the cookie and related to the usage of the website and the processing of this data by Google by downloading and installing the browser plugin.

Additional information on data usage for advertising purposes on the part of Google, possible settings and objection procedures can be found on Google's websites: "How Google uses data when you use our partners' sites or apps", "Usage of data for advertising purposes", "Control the information Google uses to show you ads" and "Determine what ads Google can show you".

Google Tag Manager

This website uses the Google Tag Manager. The Google Tag Manager allows you to manage website tags from a user interface. The Tag Manager tool itself (which implements the tags) is a cookie-less domain and does not record any personal data. The tool triggers other tags that record data in some circumstances. Google Tag Manager does not access this data. If a deactivation was made at the domain or cookie level, it remains in place for all tracking tags that are implemented with Google Tag Manager.

Use of Content Delivery Networks (CDN)

The downloadable files within the Application Knowledge Base and Technical Documentation areas at are stored by the Amazon Web Services Inc. (AWS) company, P.O. Box 81226, Seattle, WA 98108-1226 in the Data center in Frankfurt/Main and provided worldwide. Lenze has no influence on the type and scope of information that is collected, processed or used by AWS associated with the download offer. Further information can be obtained from the AWS data protection notice.

Provision of 2D / 3D CAD data

The CAD files in the EASY Product Finder range at are stored by the KiM GmbH company, Tritschlerstrasse 1, D-66606 St. Wendel in a German data centre and provided worldwide.

For each generated and loaded file (e.g. CAD, PDF, pixel images) and each direct insertion into CAD systems (CADClick® "Click2CAD"), Lenze stores a data set in one of the statistics databases available on the server. This statistic data is further compressed and used for optimising the CAD service in an anonymised form.



Link2Lenze is an online platform that allows you as a user to get in-depth information on Lenze solutions, news and events.

If you join Link2Lenze and create a profile, which may be done by logging in with your LinkedIn-account, you will gain the ability to obtain detailed company information from Lenze. LinkedIn provides us with parts of the personal information which you want to share with others. You may directly control what information is shared in your LinkedIn profile options, located on

In order to present you with specific personalized information on the content that really interests you, we track your clicks on our Link2Lenze platform, including the frequency of your visits and the individual content that you have viewed. This information will also be used to continuously improve the Link2Lenze platform and Lenze content to inform our target groups.

Each item, such as news, solutions and events, on Link2Lenze may be shared with your contacts and friends. If you share an item, the corresponding URL that leads to the item on Link2Lenze will contain the information that the item has been shared. If the person you sent the link to also creates a Link2Lenze profile, you will be awarded a conversion. We can only tell that you successfully shared an item but we cannot tie your conversion to a specific new user. This information is used to continuously improve the Link2Lenze platform.

Based on the information you provided us with, both from LinkedIn and collected on our Link2Lenze platform, we would like to contact you. Lenze SE is an international company and we want to provide you with contacts from a Lenze Sales organization near you. In order to accomplish that, we will add the information collected on Link2Lenze, including contact information and interests, into our Company Customer Relations Management system (CRM) which is maintained for all legal entities within the Lenze Group. The Sales Specialist that is responsible for your region may gain access to your information in our CRM and may subsequently contact you. You may also be presented with the possibility to follow our Sales Specialists on LinkedIn.

Leaving Link2Lenze: Revoking your consent

Should you decide to end your participation on Link2Lenze, please send an e-mail to and provide your name as it is represented in your LinkedIn profile and tell us that you want to leave Link2Lenze. We need this information in order to identify your Link2Lenze profile. We will then delete all personal information associated with your Link2Lenze profile and confirm the deletion via e-mail. Lenze SE may keep fully anonymized information, such as usage statistics, that cannot be tied to you.

You may, at any time, rejoin Link2Lenze. Please note that rejoining Link2Lenze will create an entirely new profile that cannot be tied to your former profile.

You may also, at any time, request the deletion of your personal information from our Customer Relations Management system (CRM). In order to do so, please contact our Data Protection Officer (refer to contact information at the bottom of the page).

Remote Service

LENZE (hereinafter referred to as "We") is a provider of remote services via TeamViewer and as such is the responsible entity in data protection terms for the collection, processing and use of personal data of the customer and its employees. We therefore ensure the confidential handling of all information and take the protection of your trade and business secrets and your data very seriously. We collect, process and use your personal dataonly in accordance with the content of this Data Protection Declaration and the relevant,applicable laws on data protection. By way of this Data Protection Declaration,we wish to inform you as to whichpersonal data concerning you we collect, process and use in connection with the performance of the re-mote services.Personal data within the meaning of this declaration involves individual details about personal or factual circumstances of a natural person. This includes all information on the identity of individuals such as, for example, their name, e-mailaddress or postal address. On the other hand, however, information that cannot be associated with a natural person (such as, for example, information of a solely company-related nature) does not count as personal infor-mation.

Use of TeamViewer, registration

The use of remote services is only possible if you have installed the TeamViewer software on your computer as per the technical explanations. When using TeamViewer, you are free to choose your accessdata, including username, which is displayed for us to establish the con-nection. It is not necessary to provide personal data in this regard.Until the remote connection has been established we do not receive any further information via your computer and the relevantly installed systems with the exception of your username.TeamViewer is a program produced by TeamViewer GmbH, Göppingen, Germany via which we provide remote services. We have an agreement with TeamViewer GmbH on commis-sioneddata processing, according to which all personal data is collected, processed and used under our sole responsibility and according to our instructions.

Performance of the remote services

When performing remote services, we see your screen,including all information available on it. In your own interests,you should therefore quit all programs and close displaysthat are not related to the remote services. It is contractually provided for that you shall ensure that we do not come into contact with personal data from your environment when performing the remote services.

Recording of the use of remote services

The use of remote services is recorded at the company level, in addition to which the name of the contact person is stored. The recording thereof is carried out for billing purposes only. The personal data is deleted as soon as the purpose of its storage is no longer given.

Storage and use of your data

The collection, storage and processing of your data takes placesolely for the purpose of per-forming the remote services. We do not link your data withany other data and do not use it for any other purposes either. Should we use the services of external service providers within the framework of performing our service, any accesstothe data on their part is likewise sole-ly for the purpose of performing the service. We take technical and organizational measures to ensure compliance at all times with data protection requirements and also obligate our external service providers accordingly. Moreover,we do not pass the data on to third parties without yourexpress consent. Your personal data will only be passed on to third parties if you yourself have consented thereto or to the extent that we are entitled or obligated to do so in accordance with statutory require-ments and/or official or court orders. Such instances can in particular include the provision of information for purposes of law enforcement, hazard prevention or for the enforcement of intellectual property rights.Data is transmitted byTeamViewer via the Internet. TeamViewer uses an encrypted connec-tion for the data transmission. However, it can never be ruled out with absolute certainty that unauthorized third parties are able to view and/or access the transmitted data. We recom-mend that you consider this aspect when deciding whether to make use of remote services.


Lenze takes steps to protect your personal data against loss, destruction, falsification, manipulation and unauthorized access or disclosure.

Protection of children and minors

Persons under the age of 18 should not divulge any personal data to us without the consent of a parent or guardian. We do not request any personal data from children or young persons. We do not knowingly collect any such data or pass it on to third parties.

Questions and comments on data protection

In the course of further development of our website, we will also continually update the information we provide regarding data protection. We will announce any changes promptly on this website. You should therefore visit this site regularly to keep up-to-date on our latest data protection information. If you have any questions regarding the processing of your personal data or if you have any ideas, suggestions or comments relating to data protection, please contact Lenze's Data Protection Officer in Germany:

Lenze SE
Data Protection Officer
Postbox 10 13 52, D-31763 Hameln
Hans-Lenze-Straße 1, D-31855 Aerzen
 +49 5154 82-0
 +49 5154 82-2800

Last update: 04/2018

Public Relations Contact